Refund Policy

We want every Carpeep customer to feel confident about their purchase. This page explains when we refund, when we do not, and how to ask.

Your report is ready straight away

A Carpeep check is not something we put in the post. When you pay, we run the check and your report is created there and then. That means you get answers quickly, but it also means you cannot treat it like an unopened box you send back a week later. The sections below spell out what we do in practice if something goes wrong or you need your money back.

When we will refund

We will refund you in full if any of the following apply:

• You paid for a report that was not delivered to you due to a technical failure on our side.
• You entered a valid UK registration but the report returned no usable vehicle data and no results were produced.
• You were charged twice for the same report in error.
• You purchased more than one report for the same registration within a short window by mistake.

When refunds do not apply

• The report was delivered successfully but you changed your mind after viewing it.
• You entered the wrong registration and the report was generated for a different vehicle than intended.
• You wanted information the report does not cover (refer to the sample report before purchasing).

Something else going on?

We're real people and we read every message. If your situation is not covered above but something genuinely went wrong, or you're unsure whether you qualify, please contact us anyway and explain what happened. We may offer a goodwill gesture where it feels fair. We would rather help you sort it out than leave you feeling stuck.

How to request a refund

Email us through the contact form with your registration and the order email address. Choose "Refund Request" from the subject dropdown. We aim to review every request within one working day and issue approved refunds to the original payment method within 5 to 10 working days.