Help & Support

Simply enter the UK vehicle registration number on our homepage, select your preferred pricing (1 report for £10 or 3 reports for £20), complete secure payment, and your comprehensive report will be delivered to your email instantly – usually within 30 seconds. No account needed, no subscriptions, just instant results.

A vehicle registration number (also called a number plate or reg) is the unique identifier displayed on UK vehicles. It's usually found on the front and rear of the vehicle and consists of letters and numbers (e.g., AB12 CDE). This is all you need to generate a comprehensive vehicle history report with Carpeep - no VIN required.

Most reports are delivered instantly via email within 30 seconds of payment completion. In rare cases where additional data verification is needed, reports may take up to a few minutes. If you haven't received your report within 5 minutes, check your spam folder and then contact us - we'll resend it immediately.

Every Carpeep report includes comprehensive information from official UK sources:

• •Insurance write-off records and accident history
• •Outstanding finance agreements
• •Police theft records
• •Complete mileage history from MOT records
• •MOT test history and results
• •Tax status and expiry information
• •Previous keeper count
• •Import/export status
• •Full vehicle specifications

When you purchase a 3-report bundle, you'll receive redemption codes via email that can be used for additional reports. Simply visit our redemption page, enter your code and the registration number, and your report will be generated instantly. Codes are valid for 1 year from purchase.

Carpeep reports are designed for clarity - no confusing charts or technical jargon. We include all 8 comprehensive checks in every report for just £10, with no premium tiers or upsells. Our reports are presented in a clear, easy-to-read format that anyone can understand. Plus, we're transparent about pricing - what you see is what you pay, no hidden fees.

We source data from official UK databases including DVLA (vehicle records, MOT history, tax status), insurance companies (write-off records), police records (theft and stolen vehicles), and finance providers (outstanding finance agreements). All information comes from authoritative sources to ensure accuracy and reliability.

You'll receive a link via email to access your report. Reports are valid for 30 days from the date of generation due to restrictions from our data providers. You don't need to save or download the file - just bookmark the email or keep the link handy.

When you purchase a 3-report bundle for £20, you'll immediately receive your first report for the registration you entered. Additionally, you'll receive two redemption codes via email that can be used for future vehicle checks. These codes are valid for 1 year from purchase - perfect for car shopping when you're comparing multiple vehicles!

Reports are delivered as easy-to-read web pages accessible via a secure link sent to your email. You can view them on any device - desktop, tablet, or mobile - and they're optimized for easy reading.

Our reports include insurance write-off records, which are the most significant accident-related information. However, not all accidents result in insurance write-offs, so minor incidents that were handled privately may not appear. We also include MOT history which can reveal damage-related failures. Our reports show what's recorded in official databases at the time of generation - we cannot show information that isn't in these systems.

No. Carpeep does not own or create the data - we aggregate information from official UK sources including DVLA, insurance companies, police records, and finance providers. We present this data in a clear, easy-to-understand format. We cannot alter or remove information from these official sources.

Our reports provide comprehensive historical information from official sources, but they cannot guarantee the current mechanical condition of a vehicle. A Carpeep report is an essential tool that reveals hidden history, but we always recommend using it alongside a professional vehicle inspection before making a purchase decision. Think of it as one critical piece of the puzzle when buying a used vehicle.

Mileage discrepancies can occur for several reasons: the odometer may have been clocked (illegally reduced), the vehicle may have had an odometer replacement (which should be recorded), or there may be a data entry error. Our reports show the complete MOT history with recorded mileages, allowing you to spot inconsistencies. If the mileage on the odometer is lower than previous MOT records, this is a serious red flag indicating potential clocking.

First, check your spam/junk folder as automated emails can sometimes be filtered. If you still can't find it, contact us using the form below with your order details (email address and registration number used), and we'll resend your report immediately. We typically respond within 24 hours, often much sooner.

Due to the instant digital nature of our service, refunds are only available if there's a technical error preventing report delivery. If you entered the wrong registration, we cannot offer a refund as the report was correctly generated for that registration. Please review our Terms and Conditions for full refund policy details.

Absolutely. All payments are processed through our secure, PCI DSS compliant payment provider (Stripe). We use industry-standard SSL/TLS encryption for all transactions, and we never store your full card details on our servers. Your financial information is completely protected.

Yes! Our service works with any UK-registered vehicle including cars, vans, motorcycles, motorhomes, and commercial vehicles. Simply enter the registration number and we'll generate a comprehensive history report for that vehicle.