How can we help?

Your report opens in your browser as soon as your payment goes through, so you may already have it on screen. We also email you a secure link to it, so please check your inbox and your spam or junk folder for an email from Carpeep. The link in that email reopens the same report.

Your report stays available for 30 days from the purchase date. You can reopen it any time within that window using the secure link in your Carpeep email. After 30 days the report link expires; if you still need the information you can run a new check.

Enter your code on the Redeem page, then enter the vehicle registration you would like a report for. Your new report will be generated once you have confirmed the vehicle details.

Bundle purchases come with extra report codes that each generate one additional vehicle report. Your codes are in your Carpeep emails, and they do not expire, so you can use them whenever you need them. Redeem each one on the Redeem page.

Carpeep sources data from:

• DVLA (Driver and Vehicle Licensing Agency)
• DVSA (Driver and Vehicle Standards Agency)
• Police National Computer
• MIAFTR (Motor Insurance Anti-Fraud and Theft Register)
• All UK finance providers
• Other reputable third-party sources, such as salvage auctions and insurers

The finance check looks for finance agreements registered against the vehicle with finance providers. If an agreement is found, the report shows what the provider has recorded. If none is shown, it means no agreement was found in the data we can see.

Insurers record write-offs in categories. Category A and B vehicles should not return to the road. Category S means structural damage that was repairable, and Category N means non-structural damage that was repairable. Older records may use the previous C and D categories. The report shows the category an insurer recorded, so you can weigh it up before buying.

The mileage check compares readings recorded over a vehicle's life, mainly at MOT tests and other industry points. A clean record shows readings rising steadily over time. Where readings do not line up, the report flags a possible discrepancy so you can ask the seller about it. A flag is a prompt to investigate, not proof of wrongdoing.

Your full report is generated and delivered the moment you order it, so it is a completed digital product. Refund requests are looked at individually by our team against our refund policy rather than decided automatically. If you were charged but did not receive a report, tell us and we will put that right.