Report Guarantee

We want every customer to receive the report they paid for. If something goes wrong and we can’t produce or deliver your Full History Report, we’ll give you a full refund. Simple as that.

Our promise to you

If we’re unable to complete your check or a technical issue prevents your report from being delivered, we’ll do our best to resolve it. If we still can’t provide your report, we’ll refund your payment in full.

Need help?

If you haven’t received your report, just contact our support team within 14 days of purchase. Include your registration number and the email address you used when ordering, and we’ll look into it.

If a refund is needed, it’ll be returned to your original payment method within 5 to 10 working days.